Frequently Asked Questions

1. What is Apex CCP?
Apex Contact Centre Platform is an all-in-one contact centre solution that enhances communication, streamlines workflows, and increases agent productivity by integrating multiple communication channels like calls, SMS, emails, and web chats.

2. What features does Apex CCP offer?
It includes multi-channel support, AI-driven call management, dashboards, CRM integration, call recording, and flexible reporting for performance analysis.

3. How does Apex CCP handle data integration?
It supports data uploads and integrates with popular CRMs (e.g., Salesforce, Hubspot), providing seamless data handling and workflow customisation.

4. What pricing options are available?
Pricing is flexible, based on the number of active users, starting from £2 per user per day. There are no long-term contracts, allowing for scalability.

5. How quickly can I start using Apex CCP?
Onboarding is fast, with a setup time of just one business day. Training and support are provided to ensure smooth adoption.

6. What customer support does Apex CCP provide?
The UK-based support team offers dedicated account managers, rapid issue resolution, and system customisations.

7. How does Apex CCP improve agent performance?
It reduces hold times, automates call routing, and centralises customer information, enabling agents to focus on delivering excellent service.

8. Can Apex CCP help with compliance?
Yes, it offers call recording storage to meet regulatory requirements, along with tools for monitoring and quality assurance.

9. What channels can I manage with Apex CCP?
The platform supports inbound and outbound calls, SMS, emails, WhatsApp, and web chats, all managed from a single interface.

10. How do I get started with Apex CCP?
You can schedule a free demo and access a trial to explore the platform's features.

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